Al Lauck

12082 Celine St., El Monte, CA 91732

Home (626) 579-6810, Cellular (626) 818-8691, Fax (626) 579-1682, alauck@mindspring.com

OBJECTIVE

Desire challenging Web design and programming projects in, PC/Windows, Unix, and Macintosh environments. A high-impact technical support position requiring creative and innovative approaches to problem solving, strategy development and business goal fulfillment.

SUMMARY

Ten years experience in:

Creation of Web Pages with functionality and custom forms

Web Site Administration

Uses Perl, & Javascript

Solve technical issues for Web Hosting Services including Web page design and back end Web server configuration

Support issues for Internet connectivity for all operating system platforms including broadband, ISDN and dialup services

Install, configure and maintain Windows, UNIX and Macintosh systems

Train in all office applications

Develop databases using dBase IV and Paradox

Administer Banyan VINES LAN/WAN network and implement enterprise-wide email (Beyond Mail), scheduling (CaLANdar) networked desktop fax application (Alcom's LanFax), network remote access and off-line network data archiving data storage

Maintain network hardware, including, hubs, NICs, Ethernet wiring and networked peripherals

EXPERIENCE
*Web Support Technician*	October 1998 to Present
Earthlink Network, Inc., Pasadena, CA - Technical support for Business Web Hosting Services including Web page design and back end Web server configuration. Troubleshoot broadband Internet connections.
*Owner/Sole Proprietor*	March 1995 to Present
Independent Systems Development, El Monte CA - On-site hardware and software support and training. Web site development using a variety of HTML editors (see http://www.isd1.com/ for a sample)
*Micro-Support Specialist*	April 1990 to February 1995
Manatt, Phelps & Phillips, Los Angeles, CA - Evaluate, inventory, maintain and install PCs for 500 attorney/staff law firm in a multiple operating system environment. Conduct training in all office applications. Database development using dBase IV and Paradox. Network administration of Banyan VINES LAN/WAN network. Maintain network hardware, including, hubs, NICs, Ethernet wiring and networked peripherals.
*Outrider*	March 1978 to January 1999
Los Angeles Turf Club, Oak Tree, Hollywood Park, Del Mar Turf Club and Fariplex Park, Southern California Race Tracks - Responsible for the safety of horses and personnel on the race track. Coordinate with racing stewards and race track management regarding all on-track safety issues.

ACCOMPLISHMENTS

Installed, configured and maintained 20 BSD Unix systems for use by Web Support representatives in the Electronic Support department at the Pasadena call center.

Two time recipient of Overall Achievement Award at EarthLink Pasadena Esupport department.

Early adoption of enterprise-wide email (Beyond Mail), scheduling (CaLANdar) networked desktop fax application (Alcom's LanFax), network remote access and installed and setup off-line network data archiving data storage utilizing 24 cassette Optical-Magneto jukebox system.

EDUCATION AND CREDENTIALS
*Computer Science*		1997
California State University, Los Angeles, CA - UNIX; UNIX System Administration
*Banyan Certified Education*		1993
Banyan System Administrator Single Server Environment - January 1993 Banyan Advanced VINES Administration Multiple Server Environment - May 1993
*B.A., Educational Psychology*		1971
University of California, Los Angeles, VA - Research Associate under Ivar Lovaas, UCLA Psychology Department.

REFERENCES

Earthlink Network, Inc.
3100 New York Drive
Pasadena, California 91107
626.296.2400

Independent Systems Development
Sole Proprietor March 1995 to Present
12082 Celine St., El Monte, CA 91732

Manatt, Phelps & Phillips
11355 West Olympic Boulevard, Los Angeles, California 90064
310.312.4000