California State University, Los Angeles
UNIX System Administration
University of California, Los Angeles
Bachelor of Arts 1971, Educational Psychology
Banyan Certified Education
Banyan System Administrator Single Server Environment - January 1993
Banyan Advanced VINES Administration Multiple Server Environment - May 1993
California Banyan Users Group
Earthlink Network, Inc.
3100 New York Drive
Pasadena, California 91107
Senior Technical Support Representative Tier 2
October 26, 1998 to Present
As a senior technical support representative I provide customers advanced technical support on all computer platforms by phone, email, and other methods. I assist users with configuration and Internet connection problems and other Internet related issues including Web page development through active troubleshooting as well as directing customers to online resources, ensuring that all cases are resolved completely.
I am certified to support the following operating systems: Windows 95/98; Windows 3.x; Windows NT; Windows CE; Windows ISDN & ISDN LAN; Apple Macintosh; IMac.
Independent Systems Development
On-site hardware and software support and training
Internet and Web site development
Sole Proprietor March 1995 to Present
A sample of my work can be found at the URL http://www.isd1.com and http://www.meadowbrookfarm.com/.
Manatt, Phelps & Phillips
11355 West Olympic Boulevard, Los Angeles, California 90064
Micro-Support Specialist, April 1990 to February 1995
I was responsible for the inventory, evaluation, maintenance, installation and training for all hardware and software used in a 500 attorney/staff law firm. Hardware consisted of mainly IBM compatible computers and Macintosh IIci's. Operating systems used included, DOS 6.21, Windows 3.11, Windows NT, IBM Warp and SCO UNIX. The software supported for the firm consisted of WordPerfect (DOS, Windows and Macintosh versions), WordPerfect Office, CompareRite, Full Authority, Lotus 1-2-3 (DOS and Windows) and Filemaker Pro (Windows and Macintosh). I developed applications for the Corporate department's database in both dBase IV and Paradox for Windows. I provided support for the UNIX-based BRS conflicts system. I was a member of the project team installing PC Docs document management system on a Windows NT server using MS SQL Server.
I was responsible for the training of the attorneys and staff on the hardware and software used at the firm. Because of the size and prestige of the firm, I was able to work directly with many of the manufacturers and software developers in the development, implementation and installation of their products.
I was co-administrator for the firm's 500 user Banyan VINES LAN/WAN network connecting all systems in the Los Angeles and Washington D.C. offices. I also installed and administered a Lantastic network at the firm's Nashville office. I was a member of the project team to implement enterprise-wide email (Beyond Mail) and scheduling (CaLANdar). I implemented an enterprise- wide networked desktop fax application (Alcom's LanFax). I implemented network remote access using a variety of native VINES and third-party applications as well as network access to a variety of legal and general on-line data services. I installed and setup an off-line network data archiving system. Data storage utilized a 24 cassette Optical-Magneto jukebox system. I installed and maintained all network hardware, including, hubs, NICs, Ethernet wiring and networked peripherals.
I provided graphics design for the firm's letterheads and brochures using WordPerfect, WP Presentations and Corel Draw 4.